OCarRent ★☆☆☆☆

https://www.ocarrent.com | +66844080443

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Company Description

OCarRent operates car rentals in Udon Thani, Thailand, but customer reviews indicate the service often fails to match expectations. Although they advertise modern, well-maintained vehicles, some customers have complained about cleanliness problems, aging cars, and slow maintenance responses. The booking procedure, claimed to be easy and transparent, may be confusing due to unclear rental terms and extra charges. Communication, even with bilingual assistance, is reported as inconsistent, leaving tourists struggling to receive timely help. Despite promoting safety and good service, delays in airport pickups and limited availability during peak times have frustrated clients.

  • - Slow response times and unclear rental terms
  • - Reports of unclean or poorly maintained vehicles
  • - Inconsistent communication despite bilingual support
  • - Airport pickup delays and limited car availability during peak periods
Rent a car from OCarRent
Address:
60/7, Udon Thani, Udon Thani Province, 41000, Thailand

OCarRent fleet

Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

1.4
★☆☆☆☆
15 customer reviews
5 ★
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Review Highlights

  • Avoid OCarRent if you dislike unexpected costs and poor clarity
  • Terrible pick-up experience and no apologies offered by staff
  • Service was weak; the car had issues and no proper fixes

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What customers say about OCarRent - reviews and ratings

1 of 5 | ★☆☆☆☆ |

The car was running poorly and I felt unsafe driving it on busy roads. When I tried to get assistance, the support team was hardly reachable and indifferent to my concerns. I regret using OCarRent for my trip; safety should be a priority, but clearly wasn't here.

1 of 5 | ★☆☆☆☆ |

ODidn't get the car I booked, and no one informed me until I arrived at the pickup location. I was left stranded for hours. OCarRent needs to improve their communication and reliability hugely. Extremely disappointed and embarrassed in front of my clients.

2 of 5 | ★★☆☆☆ |

Rental paperwork was confusing and full of contradictions. Their terms were not clearly explained and I ended up paying more than anticipated due to misunderstood insurance policies. Definitely room for improvement in transparency and customer guidance.

1 of 5 | ★☆☆☆☆ |

I booked a car through OCarRent expecting a smooth process, but the vehicle arrived late and was not cleaned properly. The air conditioning was barely working, which made the drive uncomfortable. Customer service was slow to respond to my complaints, adding to my frustration. I would caution others to thoroughly check vehicle details before renting here.

2 of 5 | ★★☆☆☆ |

The team missed several deadlines and changed my booking numerous times without notice. Their lack of coordination caused me to miss important meetings. I do not recommend their services to anyone who values punctuality and professionalism.

2 of 5 | ★★☆☆☆ |

Despite initial promises, the payment processing was delayed by days causing a lot of stress. Moreover, they promised a free upgrade but failed to deliver without explanation. Such mismanagement is frustrating and doesn't reflect well on OCarRent's professionalism.

1 of 5 | ★☆☆☆☆ |

I found the rental process confusing as their customer service did not aclarate several terms upfront. After acquiring the car, I noticed damages that were not mentioned initially, but they refused to take responsibility. Overall, a disappointing experience with OCarRent that I would not recommend to my friends or family.

1 of 5 | ★☆☆☆☆ |

The moment I called to request help due to car troubles, the agent was rude and dismissive on the phone. Felt completely unsupported in a stressful situation. I expected a lot more courtesy from OCarRent's customer care team.

2 of 5 | ★★☆☆☆ |

The engine made strange noises, and when I reported it they just said ‘we’ll check it later’ but nothing happened. Had to drive for hours worrying. Such poor upkeep and lack of accountability from OCarRent left me nervous and dissatisfied.

1 of 5 | ★☆☆☆☆ |

They baited me with a low price but later tacked on various fees that weren't clearly disclosed during booking. It felt like a scam and left me feeling ripped off at the end of my rental period. Beware and read the fine print carefully.

1 of 5 | ★☆☆☆☆ |

I expected a clean vehicle but the car had dust all over and an unpleasant smell inside. The windows were sticky and seats looked worn out. Definitely not what I had in mind when renting a car. Would appreciate better quality control.

2 of 5 | ★★☆☆☆ |

Honestly, the vibe was off. I expected straightforward booking but they hit me with random extra charges after confirmation. Tried hitting up support - they ghosted me for days. If you wanna dodge hassle, maybe look elsewhere. The car was decent, but service ruined it.

1 of 5 | ★☆☆☆☆ |

Man, I was hoping for a smooth ride but instead got a car that looked like it survived a dirt storm. Also, the pick-up place was nowhere near the GPS spot they gave me. Took hours just to sort it out. Wish I had seen reviews before I booked.

1 of 5 | ★☆☆☆☆ |

Yo, the ride was sketchy AF. Lights flickering, weird noises, and broke down mid-trip. Tried hollering at support but nada back. Wasted my weekend chasing answers. Would NOT rent here again, simple.

2 of 5 | ★★☆☆☆ |

I showed up on time to pick up my rental vehicle but had to wait almost an hour with no clear explanation from the staff. When I asked about it, they shrugged off my concerns without apology. This sort of neglect is unacceptable.

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