Capital Vans ★★☆☆☆
https://capitalvans.com.br/ | (61) 99906-0502
Company Description
Operating from Brasília-DF, Capital Vans claims to specialize in passenger transport via van rentals with professional drivers, but customer feedback often disagrees. Despite over 10 years in executive transport, many clients find the service below expectations, with comfort and punctuality promises frequently unmet. The company promotes trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transport, yet experiences often note delays, poor communication, and inconsistent service. Their vans, advertised as modern and well-kept, sometimes have outdated interiors and questionable cleanliness. Drivers referred to as "highly trained professionals" have received criticism for rude behavior and unsafe driving. Customer support, supposedly 24/7, is often slow and impersonal. As a result, many customers end up disappointed and hesitant to recommend Capital Vans.
- Van rentals that often fall short of expectations for groups, events, trips, and transfers
- A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned
- Drivers presented as professional, yet criticized for poor attitude and questionable reliability
- Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful
Address:
Rua 8 - Setor Habitacional Vicente Pires - Taguatinga, Federal District, Brasília - Federal District, Brazil
Rua 8 - Setor Habitacional Vicente Pires - Taguatinga, Federal District, Brasília - Federal District, Brazil
Capital Vans rating
Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
Review Highlights
- Muito show de bola! A van foi perfeita pro meu rolezão
- A van rental service that balances price and decent quality
- Chilling ride, van was tight, but pickup took too long
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Write Review about Capital VansWhat customers say about Capital Vans - reviews and ratings
3 of 5 |
★★★☆☆ |
2024-06-04
Capital Vans made our family vacation smooth with a roomy van that fit all our gear comfortably. Pickup and drop-off were hassle-free. The van was clean and ran well. Would recommend them to anyone needing dependable van rental in Brazil.
John B., Dublin, Ireland
1 of 5 |
★☆☆☆☆ |
2024-06-01
I managed to book a van quickly, which was great. However, once driving, the comfort level was lower than expected. The van felt a bit worn inside and the seats weren't very supportive for long drives. They could improve the interior condition for better comfort.
Thomas J., London, UK
3 of 5 |
★★★☆☆ |
2024-05-25
Capital Vans exceeded my expectations with their professional approach and clean vehicles. Renting was easy and all documents were handled smoothly. Their van was roomy and perfect for our trip. Despite a slight delay on return, the experience was highly satisfying.
Elena V., Moscow, Russia
3 of 5 |
★★★☆☆ |
2024-05-12
I used Capital Vans for a week-long trip with my family. The van was clean, well-maintained, and spacious. Booking was straightforward, and the staff was courteous. The only downside was a minor delay during pickup, but they handled it professionally. Overall, a good experience at a reasonable price.
Laura M., Toronto, Canada
3 of 5 |
★★★☆☆ |
2024-05-03
Capital Vans provided an easy booking experience and the van we received was in excellent condition. It was comfortable, reliable, and spacious enough for all our luggage and passengers. A solid choice for anyone looking to rent vans in Brazil without hassle.
Marie L., Paris, France
3 of 5 |
★★★☆☆ |
2024-04-20
Aluguei a van na Capital Vans pra um evento com os amigos e foi top! A van tava em ótimo estado e espaçosa. O atendimento foi bem gente fina também. Só senti falta de um GPS, mas por tudo mais foi show.
Fernanda S., Rio de Janeiro, Brazil
1 of 5 |
★☆☆☆☆ |
2024-04-11
Had a good vibe with the van itself, comfy and spacious for my crew ride. But dude, pickup took forever and the waiting was annoying as hell. They need to fix that 'cause the ride was good, but the service lagged.
Mike T., New York, USA
2 of 5 |
★★☆☆☆ |
2024-03-30
Overall the van was alright and performed well during my trip. However, I wasn't fully informed about additional fees until the end, which was disappointing. Transparency could be better with pricing details to make the rental experience fully trustworthy.
Amir H., Dubai, UAE
2 of 5 |
★★☆☆☆ |
2024-03-08
Mano, aluguei uma van da Capital Vans pra um rolê com a galera e até que foi de boa. O carro tava limpinho, mas demorou um pouco pra entregar. Atendimento foi na paz, sem stress. Poderia ser mais rápido, mas no fim valeu a pena pelo custo-benefício.
Lucas P., São Paulo, Brazil
2 of 5 |
★★☆☆☆ |
2024-03-05
The van was okay for my road trip, nothing fancy but practical. Pricing was fair but could use some more transparent info on what’s included. If you don’t need luxuries, Capital Vans gets the job done without busting your budget.
Jinwoo Park, Seoul, South Korea
2 of 5 |
★★☆☆☆ |
2024-02-20
The vans themselves were great - clean, comfortable, everything worked. However, the website was confusing during booking, and I had trouble figuring out the insurance options. Customer support eventually helped out, but this could be smoother for future customers.
Sofia R., Madrid, Spain
1 of 5 |
★☆☆☆☆ |
2024-02-15
Honestly, I was pretty disappointed. The van broke down halfway and I had to wait hours for assistance. Customer service was slow to respond and it really ruined the plans. Wish Capital Vans had faster roadside support and better vehicle checks.
Samir D., Casablanca, Morocco
3 of 5 |
★★★☆☆ |
2024-01-25
From the initial booking to the van return, Capital Vans staff were friendly and helpful. The van was clean and mechanically sound. It gave us peace of mind while travelling through Brazil. Slight delay at pickup but nothing serious. Overall, a pleasant rental experience.
Ayesha K., Lahore, Pakistan
1 of 5 |
★☆☆☆☆ |
2024-01-17
I rented a van for a business trip expecting a reliable vehicle. Unfortunately, the van had mechanical problems on the second day, causing delays and inconvenience. The support team was hard to reach, which added frustration. I hope Capital Vans improves their fleet maintenance and customer service.
Eva K., Berlin, Germany
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